Privacy Policy & Terms of Service
Privacy
Privacy Policy
The Cover Network (“we,” “us,” or “our”) is committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and your rights regarding that information.
Information we collect
- Name, email address, and phone number
- Business name and website URL
- Project details and communications shared with us
- Voicemail recordings and transcripts when you call our business line
- Technical data such as IP address, browser type, and pages visited on our website
How we use your information
- Respond to your inquiries and fulfill service requests
- Communicate with you about projects, proposals, and updates
- Improve our website and services
- Send service-related notifications, including SMS messages described below
- Comply with legal obligations
Information sharing & disclosure
We may share information only in the following limited circumstances:
- Service providers: Trusted vendors who help us operate our business, such as CRM, email delivery, and communication tools, under strict confidentiality agreements.
- Legal requirements: When required by law, regulation, or valid legal process.
- Business transfers: In connection with a merger, acquisition, or sale of assets, with notice provided to you.
Data retention
We retain your information for as long as necessary to provide services and fulfill the purposes described in this policy, or as required by applicable law. You may request deletion of your data at any time by contacting us.
Cookies & tracking
Our website may use cookies and similar technologies to improve your browsing experience and analyze site traffic. You can control cookie settings through your browser preferences.
Your rights
Depending on your location, you may have rights to access, correct, delete, or restrict the processing of your personal data. To exercise these rights, contact us at erik@thecovernetwork.com.
Children's privacy
Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children.
Changes to this policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by updating the date at the top of this page. Continued use of our services after changes constitutes acceptance of the updated policy.
SMS / Text Messaging
SMS & Text Messaging Policy
How we use SMS
- Confirm receipt of your voicemail or inquiry
- Follow up on project discussions or proposals
- Share updates related to your active project
- Schedule or confirm discovery calls or meetings
Opt-in
By providing your mobile phone number when contacting us, you consent to receive SMS messages from The Cover Network at that number. You may also opt in by texting us directly or submitting a contact form on our website.
Opt-out
You may opt out of SMS messages at any time by replying STOP to any message we send. After opting out, you will receive one final confirmation message and no further texts will be sent. You may re-opt in at any time by texting START.
Help
For assistance, reply HELP to any message or contact us at erik@thecovernetwork.com.
Mobile number privacy
We do not share your mobile phone number with third parties for their marketing purposes. Mobile numbers are used solely for direct communication between you and The Cover Network.
Message frequency
Message frequency depends on your interaction with us. You may receive up to a few messages per month related to your project or inquiry. We do not send promotional blasts or recurring automated marketing messages.
Supported carriers
SMS service is available on most major US carriers. Carrier support may vary.
Terms
Terms of Service
By engaging The Cover Network for services or accessing our website, you agree to the following terms.
Services
The Cover Network provides digital marketing and creative services including website development, SEO, paid advertising, branding, and photo/video production. Specific deliverables, timelines, and pricing are defined in individual project proposals or agreements.
Payment
Payment terms are outlined in your project proposal. Invoices are due within the timeframe specified. Late payments may result in work pausing until the outstanding balance is resolved.
Intellectual property
Upon receipt of full payment, ownership of final deliverables transfers to the client. We retain the right to display completed work in our portfolio unless otherwise agreed in writing. We retain ownership of preliminary concepts, unused designs, and proprietary tools or frameworks.
Client responsibilities
Clients are responsible for providing accurate content, timely feedback, and necessary access to complete the project. Delays caused by the client may affect the project timeline.
Revisions
Revision rounds are specified in the project proposal. Additional revisions beyond the included rounds may be billed at our standard hourly rate.
Limitation of liability
The Cover Network's liability is limited to the total amount paid for the specific service in question. We are not liable for indirect, incidental, or consequential damages arising from the use of our services or deliverables.
Termination
Either party may terminate a project with written notice. The client is responsible for payment for all work completed up to the date of termination. Deposits are non-refundable unless otherwise stated in the project agreement.
Governing law
These terms are governed by the laws of the State of New Jersey. Any disputes shall be resolved in the appropriate courts of New Jersey.
Changes to terms
We reserve the right to update these terms at any time. Continued engagement with our services after changes constitutes acceptance of the revised terms.
Get in touch
Contact Us
For questions about this policy or to exercise your privacy rights: